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SUPPORT
Please use our online FAQ Guide to answer your
questions. If you do not see the answer to your question
here, please email
help@excaliburproducts.com or call 503-924-2959.
If you are interested in wholesale amounts or becoming a
distributor, please email
wholesale@excaliburproducts.com . An account
representative will contact you within 24 hours. Or
please call us.
Ordering
1. Is my credit card
secure?
2. Can I
pay by check or money order?
Policy and Guarantee
1. What is the
guarantee?
2. What is
your exchange policy?
3. What is your
refund policy?
Shipping
1.
How long does it take to receive my order?
2. What
areas do you currently ship to?
3. Do I get a receipt?
4. Can you ship
to a P.O. box?
Ordering
1. Is my credit card secure?
We accept all major credit cards and you can safely enter your credit
card details via our secure server, which encrypts all submitted
information.
Our secure socket layer (SSL) software is the industry standard and
among the best software available today for secure commerce
transactions. It encrypts all of your personal information including
credit card number, name and address so that it cannot be read as the
information travels over the Internet.
We believe that transmitting encrypted credit card information through
this method is significantly more secure than sending them through a
fax, phone call or regular mail (none of which are encrypted and are far
more easily intercepted).
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2. Can I pay by check
or money order?
Yes you can. Please send us a money order or your check and after the
funds clear, we will immediately process your order. Be sure to include
your order specifications, funds for shipping cost and ship to address.
Calculate shipping cost by using the shopping cart functions to get an
estimate.
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Policy and Guarantee
1. What is the guarantee?
Warranty is rated at one year for all products by the manufactuer,
Excalibur Electronics Inc. Guaranteed to the original consumer that its
products are free from any electrical or mechanical defects for a period
of one year from the date of purchase. If any such defect is discovered
within the warranty period, Excalibur Electronics Inc., will repair of
replace the unit free of charge upon receipt of the unit, shipped
postage prepaid and insured to the factory address shown below.
The warranty covers normal consumer use and does not cover damage that
occurs in shipment or failure that results in alterations, accident,
misuse, abuse, neglect, wear and tear, inadequate maintenance,
commercial use, or unreasonable use of the unit. Removal of any parts,
panels or tampering to a device voids all warranties. This warranty does
not cover cost of repairs made or attempted outside the factory.
Any applicable implied warranties, including warranties of
merchantability and fitness, are hereby limited to one year form the
date of purchase. Consequential or incidental damages resulting from a
breach of any applicable express or implied warranties are hereby
excluded. Some states do not allow limitations on the duration of
implied warranties and do not allow exclusion of incidental or
consequential damages, so the above limitations and exclusions in these
instances may not apply.
The only authorized service center in the United States is:
Excalibur Electronics, Inc.
21785 SW TV Highway, Ste R
Aloha, OR 97006
Ship the unit carefully packed, preferably in the original carton,
prepaid with Delivery Confirmation and adequately insured. Include a
letter, detailing the complaint, your order number and include your
daytime telephone number and all relevant contact information placed
inside the shipping carton.
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2. What is the exchange
policy?
Refer to the manual specific to the product for warranty information.
And/or refer to the above question for more details.
If the product arrives damaged from shipping, ship the unit carefully
packed, preferably in the original carton, and send it prepaid with
Delivery Confirmation to the address below:
Attn: Returns
ExcaliburProducts.com
21785 SW TV Highway, Ste R
Aloha, OR 97006
Include a letter, detailing the complaint and including your daytime
telephone number and all relevant contact information placed inside the
shipping carton. We will immediately ship you a replacement at no extra
charge.
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3. What is your refund
policy?
If your Excalibur Product fails within 30 days due to normal wear and
tear and you do not want an exchange, ExcaliburProducts.com will issue
you a refund in the full amount including the original shipping charges
once the product has been returned to us with the proper documentation
(a copy of your invoice, letter stating complaint and relevant contact
information).
Please note: This additional policy applies to RETAIL ORDERS ONLY.
Wholesale purchases (wholesale defined as the total volume of products
equaling 10 or more) are final upon sale.
Proof, date of purchase and invoice number will be needed to process any
and all requests. Please include this info with the return shipment.
Please return light/s to:
ExcaliburProducts.com
21785 SW TV Highway, Ste R
Aloha, OR 97006
Please allow up to 4 weeks for processing.
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Shipping
1. How long
does it take to receive my order?
You will receive your order courtesy of USPS. Our orders usually take 1
- 3 days for order processing. Once the order is processed at our
facility, delivery time will be dependent on the delivery method of
shipping you select.
If you have failed to claim your package and it is returned to us, we
will immediately reship your item using the same shipping services
initially requested. Your credit card will be billed the appropriate
amount. You will receive another tracking email that will notify you the
product is again en route.
If the package goes unclaimed a second time, the original product
amount, minus the shipping charges, will be refunded to your credit card
and we will not ship again until further notice from you.
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2. Where do you currently
ship to?
We only ship to customers within the United States. We do not accept any
International orders.
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3. Do I get a receipt?
Upon ordering an Excalibur Product, you will receive an email receipt.
This is your invoice so be sure to save it.
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4. Can you ship to a P.O.
Box?
Yes we can. USPS delivers to P.O. boxes.
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ExcaliburProducts.com Network includes:
ExcaliburProducts.com
ForeverFlashlights.com
theBarMaster.com
LicensedPokerProducts.com
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High Stakes
Look Back
From a fledgling,
high-stakes poker marathon with just
two players in the summer of 1949,
the idea of an ultimate World
Champion of Poker has grown into a
cultural phenomenon involving 2,576
players in the 2004 World Series of
Poker No-Limit Texas Hold `Em
Championship at the famous
Horseshoe® Casino in Las Vegas. The
whole world watched on TV as the
winner scooped up the final pot of
more than $25,000,000 in chips and
walked away with the $5,000,000
prize fund and the world title.
The World Series of
Poker® , Horseshoe® and World
Champion of PokerSM are trademarks
of Harrah’s Operating Company, Inc.
Used by permission. This product is
intended for use by those 21 or
older for amusement purposes only.
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